Returns & Exchanges
We want every FanHaus order to represent authentic vaquero pride. If something is not right, our team is committed to making the return process clear, simple, and reliable.
14-Day Returns
Eligible items may be returned within 14 days of delivery.
Easy Exchanges
Exchanges are only available for defective or damaged items.
Original Condition Required
Items must be unworn, unwashed, and returned in original condition.
Official FanHaus Support
We help resolve damaged, defective, or incorrect orders quickly.
Return Eligibility Guidelines
To maintain the quality and integrity of officially licensed FanHaus merchandise, returned items must meet the eligibility requirements below.
Eligible Returns
- New, unworn, and unused merchandise
- Items in original condition
- Returns submitted within 14 days of delivery
- Defective, damaged, or incorrect orders
- Approved return requests
Non-Eligible Returns
- Final sale or clearance items
- Custom or personalized products
- Worn, washed, used, or altered merchandise
- Returns missing original packaging or tags
- Returns submitted outside the approved timeframe
Support Line
For return approvals, damaged orders, or refund questions, our FanHaus support team is here to help.
Step 1
Submit Your Request: Complete the FanHaus return request form with your order number and item details.
Step 2
Wait for Approval: Our support team will review your request and provide next steps if your item qualifies.
Step 3
Ship Your Item: Securely package and send back eligible merchandise in original condition.
Step 4
Receive Your Resolustion: Approved refunds will be processed to the original payment method.
Proudly Serving Vaqueros Everywhere
From students and alumni to families and lifelong fans, we're proud to help you represent UTRGV™ with confidence.
Damaged or Incorrect Orders
Received the Wrong Item?
If you receive a defective, damaged, or incorrect item, contact FanHaus within 5 days of delivery. Include your order number and photos of the issue so our team can resolve it quickly at no additional cost.
Contact Information
Email: sales@fanhausrgv.com
Phone: 956-627-2288
Frequently Asked Questions
Q: How long do I have to return an item?
A: Eligible items may be returned within 14 days of delivery.
Q: Can I exchange for another size?
A: Exchanges are only available for defective or damaged items.
Q: Are shipping costs refundable?
A: Original shipping fees are non-refundable, and customers are responsible for return shipping costs.
Q: How long do refunds take?
A: Approved refunds are typically processed within 5-10 business days after inspection.
Q: Can I return custom or personalized products?
A: No. Custom, personalized, final sale, and clearance items are non-refundable.